While the term “call center management” conjures up a lot of concepts, there manages to be a common denominator behind it all: metrics. Most people immediately think of the job as strictly keeping up with set of expectations and urging everyone to do so. Although metrics play a large role in a call center executive’s performance, it is not the be-all and end-all of the position.
Being a call center executive requires a fair set of core competencies. If you have recently been contacted by recruitment firms, like The Call Center Group A-z, LLC, as part of an executive recruiting spree, here are some of the skills you need to exhibit during your interview(s).