Tag Archives: big

Call Center Staffing and Hiring is a Big Challenge in the Industry


Call centers in all industries and trades face many different challenges that go beyond just dealing with frustrated callers and lengthy shifts. Problems that trouble these agencies today are much more technical, and range from the quality of agent responses to ensuring the agency’s disaster recovery capabilities. According to Ameyo, a call center technology company, one thing agencies find to be exceptionally difficult is overcoming call center staffing problems especially when it comes to recruiting or hiring.
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