One lacking agent can really drag down your productivity, even if it’s just for a day. Just think about the damage a couple or more positions can do. Call centers have hectic schedules to follow and specific quotas to meet, which would be very hard to do if the agency is grossly understaffed. Time is of the essence when it comes to bringing in new talents to fill the gaps through a reputable recruiting agency, such as The Call Center Group A-Z, LLC. Here are some tips to speed up your staffing process.
Attracting the best and the brightest minds to join the company is a paramount objective of any good management team, but sometimes finding those people requires some serious creativity in recruitment efforts.
Typically the strongest talent out there is most likely already gainfully employed somewhere else, so the challenge then becomes finding those who are out seeking a job, and perfectly fit in your organizational goals. Then, after finding them, how do you convince them to apply with your company?
It’s no secret that one of the most challenging facets of call center management is finding and retaining the right people for the job. The industry features one of the highest turnover rates in the country, meaning recruiters often have to filter through a high volume of applications.
Certain factors like a restrictive pool of quality applicants and the specialized job requirements compound the already challenging process of hiring. After all, while academic qualifications and vocational skills are important, excellent communication, resourcefulness and management ability or potential are much more in demand.